Scope of this policy
This policy covers personal data processed when you interact with our website, request information about ritual kits, textiles, objects, or guides for quiet moments, attend a workshop, join a waitlist, or receive shipments. It does not cover third-party sites we may link to; their policies apply to their own pages.
We describe our products honestly—materials, care, and environmental notes—without claiming outcomes we cannot measure. Our privacy practices are built with the same care: we collect only what we need to support your order, your questions, and your consent choices.
What we collect
Depending on how you engage with us, we may process:
Contact and account details
Name, email address, phone number, delivery address, billing address, and messages you send through forms or email. If you purchase a gift, we may process recipient details you supply so we can ship the package.
Order and product history
Items purchased, preferences you share (such as colour or finish), service notes from studio visits, and return or exchange requests tied to our products.
Technical and usage data
IP address, browser type, device language, approximate region derived from network data, pages viewed, and time spent on pages. This helps us secure the site and understand which product stories resonate.
We do not ask for sensitive categories of data for our products. If you volunteer information unrelated to your order, we will delete it when we notice.
How we use personal data
We use personal data to:
- fulfil orders, schedule studio visits, and answer questions about materials, care, or shipping;
- send transactional confirmations, shipping updates, and service notices related to your purchase;
- improve our website, product descriptions, and packaging based on aggregated usage patterns;
- detect fraud, abuse, or technical issues that could affect the security of thodmarevort.world;
- send optional marketing only if you have opted in and can withdraw at any time.
We do not sell personal data. We do not use your health or wellness status to profile you, because we do not collect that information for our silence and restoration product line.
Where we use online advertising or measurement partners (such as Google Ads or similar services), we may process limited usage data or conversion events to understand performance. We do not sell personal data to third parties for their independent marketing lists. You may opt out of marketing emails at any time; for cookies and optional analytics, see our Cookies Policy.
Legal bases for processing
Where we align with EU-style frameworks, we rely on:
Contract
Processing needed to deliver your order, respond to a request, or provide a service you asked for.
Legitimate interests
Improving our site, securing our systems, and understanding product interest in a way that respects your rights.
Consent
Non-essential cookies or marketing emails when you opt in through a clear control.
Legal obligation
Keeping records when tax or consumer law requires it.
Retention
We keep order records for the period required by Australian tax and consumer law, then archive or delete them. Marketing consent is refreshed periodically; withdrawn consent is honoured immediately. Server logs and security data may be kept for a shorter period unless needed to investigate an incident.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may lodge a complaint with a supervisory authority in your region if you believe our processing infringes applicable law.
To exercise rights, email us with enough detail to identify your request. We will respond within reasonable timeframes and may ask for proof of identity to protect your account.
If you are in Australia and wish to raise a privacy concern, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.
International transfers
If we use tools hosted outside Australia, we rely on contractual clauses or other recognised safeguards so that your data receives protection consistent with this policy.
Security
We use encryption where appropriate, limit access to personal data on a need-to-know basis, and review vendors for security practices. No online service is perfectly secure; if we learn of a breach that affects you, we will notify you as required by law.
Updates to this policy
We may revise this Privacy Policy when our products, tools, or laws change. The updated version will appear on this page with a new date. Continued use of thodmarevort.world after changes means you accept the revised policy, except where your consent is required for new processing.